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Shipping Policy

Our standard shipping method is for next day delivery in most regions of Japan.  Shipping for same day delivery is also possible on request, however only to a limited number of regions subject to the shipping service provider (please get in touch to request).

Shipping timeline:

In the afternoon on the bake day your order will be packed and sent. You will receive an email with your tracking number and a link to the tracking site of the shipping service provider. The default delivery is next day before noon. If you would like a different time slot please indicate so in your comments at check out.

Please be aware:

Sweets and cakes should be shipped with refrigerated shipping. Bread is usually shipped with regular shipping, unless the weather conditions are deemed excessively hot and/or humid for preservation of quality. In such case we recommend to chose refrigerated shipping.

If you order bread and sweets/cakes in the same order, please chose refrigerated shipping.

Please make sure that you type a full and correct recipient address including unit number (when relevant), and please add a correct phone number for the shipping service provider to contact the recipient in case there are any issues with the delivery. 

 

Please note that we will NOT refund orders that cannot be delivered due to recipient's absence during specified delivery time or missing or erroneous recipient information. We also DO NOT accept returns due to food regulation requirements. If there is an error in your order, or in case that you have any other concerns, please contact us as soon as possible and we will do our absolute best to find a satisfactory solution.

Thank you very much for your understanding.